Support Team Opening Hours:
Monday - Friday: 9am - 5pm (UTC time)
Monday, 27 May: Spring Bank Holiday – last Monday in May
Monday, 26 August: Summer Bank Holiday – last Monday in August
Wednesday, 25 December: Christmas Day
Thursday, 26 December: Boxing Day
When open we aim to reply within two hours of a support request.
In case of emergency outside of these hours please email firstname.lastname@example.org with the email subject 'Emergency' and a member of our team will respond asap.