You can enter your own terms and conditions on your dashboard which customer's will have to agree to before being able to book.
Go to your dashboard and hit Settings > Customer Terms from the menu on the left.
This is where you can choose from 3 seperate cancllation policies which your customers will sign up to when they book:
Strict (Fixers Recommends): If the customer cancels their booking, they will forfeit all payments made.
Moderate: Customers can canel anytime up to the final balance payment deadline and recive a refund although their deposit will always be forfeited in the event of a cancellation.
Flexible: The customer can cancel anytime up until the final balance payment deadline and recive a full refund, including their deposit.
You can enter your customers terms and conditions in the free text editor. These terms and conditions will override all platform terms and conditions.