An example timeline

An example timeline of communications with your customers when they make a booking with you.

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Communication

When

Why

Booking confirmation

Immediately post booking

Provide a receipt and confirm customers booking.

Welcome email

Immediately post booking

Provide more information relating to booking and next steps.

Check In

1, 7 and 14 days before Check-in deadline.

Remind guests to provide Check-in information.

Balance payment reminder

28, 14, 7 and 1 days before balance payment deadline

Remind guests to pay a outstanding balance.

Travel emails

7 days before departure or immediately if booked within 7 days

Send vital information ahead of travel.