To request a refund for an indivdual guest go to the Bookings section of your dashboard. Click on the individual booking you would like to request a refund for and click the 'Request a Change' button.
Then please fill out the template confirming that you would like the support team to process the refund for that customer. Please specify whether the customer will be fully or partially refunded.
If it is a partial refund request please specify the exact amount you would like to refund.
If you require all guests to be refunded for a particular trip/event/experience then please contact firstname.lastname@example.org directly to arrange this rather than submitting individual requests for each booking.
How much will the customer receive when refunding?
As per the platfrom terms Fixers are not able to refund platform and processing fees when issuing refunds to guests. As we incur payment processing costs which are not recoverable it is not possible for us to refund our fees.
Therefore all guests will receive the requested refund amount minus these fees. You can view your agreed fees by going to 'Settings' on your dashboard and selecting 'Fixers Terms'